Customer Service Representative

Tristate Home Services || Frederick, MD TriState Home Services — Frederick, MD At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work. You'll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We're looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability. Job Description We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. Job Duties Answer incoming calls and provide a professional, friendly customer experience Schedule service appointments and gather accurate customer information Listen to customer concerns and ask the right questions to understand their needs Handle multiple calls, tasks, and priorities in a fast-paced environment Follow up with customers as needed Identify opportunities for additional services and maintenance plans Enter and maintain accurate customer information in company systems Communicate with dispatchers, technicians, and other team members Handle customer concerns calmly and professionally Assist with administrative tasks and special projects as needed Skills & Experience 1+ years of customer service, call center, or home services experience preferred Excellent phone presence and communication skills Strong organization and attention to detail Ability to multitask and prioritize in a busy environment Comfortable handling upset or frustrated customers Basic computer proficiency and ability to learn new software quickly Strong written communication skills Dependable, positive, and team-oriented HVAC, plumbing, electrical, or Service Titan experience is a plus What Success Looks Like Shows up ready to work and follows through on commitments Takes pride in quality work and attention to detail Communicates clearly with customers and teammates Works safely and follows established processes Takes ownership, solves problems, and is willing to keep learning Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company-paid life and disability insurance Paid training and professional development Opportunities for career growth and advancement today to join Tristate Home Services as a Customer Service Representative! $22 - $24 an hour We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.