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BI
Business Integra Technology Solutions, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
Customer Service Representative
As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer experience while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
Job Title:
Customer Service RepresentativeLocation:
Lanham, MD- HybridBusiness Integra Inc. is seeking a Customer Service Representative (CSR). This is an exciting opportunity for a customer-focused professional who enjoys solving problems, communicating with customers, and delivering exceptional service.As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer experience while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat.
- Provide timely, accurate, and professional customer support.
- Document customer interactions and manage support tickets using ServiceNow.
- Review and process customer orders with a high level of accuracy.
- Troubleshoot customer issues and coordinate resolutions with internal teams.
- Serve as a customer advocate by identifying opportunities to improve service delivery.
- Deliver an outstanding customer experience with every interaction.
- Support customer training sessions and events as needed (less than 10% travel).
- Work extended hours, including occasional weekends, during peak ordering periods (August and September).
- Perform additional duties as assigned. Required Qualifications
- High School Diploma with 4+ years of customer service experience in a professional business environment, or a Bachelor's degree.
- Strong verbal and written communication skills.
- Excellent problem-solving and customer relationship skills.
- Strong attention to detail and organizational abilities.
- Proficiency in Microsoft Office Suite and web-based business applications.
- Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications
- Experience using ServiceNow or similar customer support platforms.
- Previous experience supporting U.S. Federal Government customers or contracts.
- Experience in order management or customer operations is a plus.