Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
S
SentryLink
Senior Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
About Us SentryLink is a small business in Greenbelt, MD that has been operating since 2001. We provide criminal background checks and driving records to companies throughout the United States. We are looking for a friendly, organized person to help us answer customer inquiries by phone and e-mail in our office -- this is not a remote position. The job involves some paperwork as well. Computer skills such as word processing, opening files, answering e-mails, and navigating web pages are required. The ideal candidate will be experienced and comfortable communicating over the phone and possess good writing skills. This job is a full-time salaried position with benefits. You will be working with two other customer service associates. We will provide all job-specific training; we ask that you already know how to use a Windows computer. We will review all applications, with priority given to candidates who do the short answers and audio clips requested on Indeed -- a complete application saves time for everyone. Please keep an eye out for Indeed's message after applying in order to complete the steps.