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BrightForge Innovation Studios
Customer Support Associate
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Maryland data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,684 / year median in Maryland
-16% projected decline
Job Description
Customer Support Associate BrightForge Innovation Studios Hyattsville, MD Job Details Full-time $18 - $24 an hour 11 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Qualifications Live chat Customer records maintenance Email customer support Texting/chatbox tools Customer returns handling Phone communication Customer order taking Client inquiry handling No experience needed Incident Escalation Refund processing Customer engagement Order issue resolution Customer information system software Email support Entry level Under 1 year Customer data entry Full Job Description We're hiring a Customer Support Associate to join the team at our Hyattsville, MD location, and we'd love to hear from you if it sounds like a fit. The role itself is pretty straightforward. You'll be the first person our customers speak to when they get in touch , whether they have a quick question, need a hand with an order, or want to sort something out. Your job is to listen, help where you can, and make sure they walk away happy. This is an entry-level customer service role, so no prior experience is needed. We'll give you full paid training and plenty of support while you find your feet. A typical day as a Customer Support Associate looks like: Answering customer enquiries by phone, email, and live chat Helping people with orders, accounts, and general product questions Troubleshooting issues and walking customers through the fix Processing returns, refunds, and order adjustments Keeping accurate notes in our customer service system Escalating trickier cases to the right team Passing on common feedback so we can keep improving Jumping in to help teammates when things get busy You'll be at your workstation for most of the shift, so this customer service job suits someone who's comfortable with steady customer contact throughout the day. Patience, clear communication, and a genuine willingness to help go a long way here — the rest we can teach. What you'll get in return: Weekly pay Paid training from day one Full-time hours with a consistent schedule A supportive management team who actually has your back Real opportunities to progress into senior customer service and team lead roles We review applications as they come in, so if you're looking for entry-level customer service jobs in Hyattsville and want an immediate start, apply today. Shortlisted candidates will be contacted directly to talk through the next steps.