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BrightForge Innovation Studios
Inbound Call Center Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Call Center Representative
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Based on Maryland data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,706 / year median in Maryland
-4% projected decline
Job Description
Are you looking to start a career with a growing company that puts customer experience at the heart of everything it does? We're a customer service operation based in Hyattsville, supporting clients across sectors including retail, utilities, healthcare, and financial services. Our team handles thousands of inbound calls each week, helping customers get the answers and support they need, and we take real pride in doing it well. We're now expanding and hiring Inbound Call Center Agents to join us on-site in Hyattsville. This is an entry-level, full-time role for people who want to build long-term skills in customer service and communication, no prior call center experience required._ Full training is provided from day one. _ Your day on the headset No two calls are the same, but here's what you can expect to be doing: Answering incoming customer calls in a friendly and professional manner Assisting customers with inquiries, orders, and account-related questions Accurately processing payments and updating customer information Troubleshooting basic issues and providing clear, helpful solutions Documenting call details and customer interactions in the system Escalating more complex issues to the appropriate department when needed Working closely with your team to meet service goals and keep things running smoothly You'll spend most of your day on the phones at your workstation, so it's a good fit for someone who enjoys conversation and thrives in a steady, fast-paced environment. The kind of person who thrives here Enjoys talking to people and has a clear, friendly phone voice Has a positive attitude and is willing to learn Works well as part of a team Pays attention to detail when documenting information and handling accounts Is reliable, punctual, and comfortable in a fast-moving environment What's in it for you Full-time employment Weekly pay Paid training from day one Supportive management team Opportunities to progress into Senior Agent, Team Leader, or Supervisor positions Employee perks and discounts Apply today to start building your career with a team that values great customer service and enjoys working together.