Customer Service Representative for Industrial Machinery

This is a 9/80 schedule which means 9-hour workdays but every-other-Friday off! Better Engineering is a custom industrial machine builder located in Joppa, MD seeking a qualified Customer Service Representative. This position is responsible for processing spare part orders and working with clients to troubleshoot/resolve machine issues. Benefits, vacation, 401K, company picnics, overtime opportunities, great working environment, and a brand new building! Requirements 3+ years customer service experience 3+ years processing parts orders 3+ years working in CRM and/or ERP software Strong familiarity with industrial machinery/componentry Basic understanding of electrical circuitry Benefits Every other Friday off (9/80 schedule) 401(k) w/ matching Dental insurance Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance