Responsibilities 1. Processes all member transactions by phone, in person, mail or e-mail, fax and on-line services to include loan payments, account transfers, loan advances and address changes. Processes mail transactions, replies to member correspondence by form letter regarding transactions affecting their accounts. Responds to member inquiries regarding discrepancies or problems with account. Researches and determines corrective action in accordance with established policies and procedures. Process Dormant accounts/Inactive accounts/Negative accounts and Certificate renewals. 2. Gives prompt efficient and accurate service in the processing of all transactions such as opening of new checking /savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets. May place stop payment on checks, provide copies of cancelled checks and/or order checks. Process certificates, IRA transactions (such as RMD's) handle return mail, prepares payoff letters, fax documents, etc. Sorts and processes mail to include new member/account/services applications, internal transactions or adjustment requests, electronic service requests, new check orders, membership eligibility verification, etc. 3. Opens new member accounts and provides information to new and prospective members by explaining and cross-selling Credit Union products and services. Completes forms for opening and processing all types of accounts, including share, share draft, money market, etc. 4. Provide accurate information to members regarding Credit Union services, products, policies and procedures. Analyze member accounts in order to provide better services (cross-service and sales) Conducts outbound calls to members to collect new business. Calculates ATM posting reports to ensure balancing with Network reports. Balances ATM's with Interpro reports. Post necessary debits or credits to members account. Prepare ATM card orders. Other duties as assigned.

Job Type:

Full-time Pay:

$16.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Physical Setting:

Call center Office Ability to

Commute:

Largo, MD 20774 (Required) Ability to

Relocate:

Largo, MD 20774: Relocate before starting work (Required)

Work Location:

In person