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FI
Farmers Insurance
Agent-Insurance
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on Maryland data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$46,950 / year median in Maryland
-8% projected decline
Job Description
Agent-Insurance
At The Atlantic District, we believe insurance is about more than just policiesit is about helping our neighbors in Lusby feel secure and cared for. We are looking for a dedicated Agent to join our local office, w you will be the face of our agency and the helping hand our clients count on. We have built a culture that values kindness, clear communication, and a genuine desire to help others succeed. When you join our team, you are not just filling a seat; you are becoming a trusted advisor who helps families and businesses protect what matters most to them. We provide a positive, encouraging atmosp w your personal growth is just as important as our collective success. If you enjoy connecting with people, solving problems, and being a reliable presence in your community, we invite you to come grow your career with us. We take pride in our work and look forward to welcoming someone who shares our commitment to integrity and exceptional service.
Experience navigating insurance carrier portals and quoting software.
Strong comfort level with computers and office management platforms.
Polished communication skills for both phone and in-person client meetings.
High school diploma or equivalent.
Prior experience in a customer-facing sales environment.
ResponsibilitiesEvaluate client needs to provide tailored insurance protection strategies.
Prepare and present policy quotes that accurately reflect client goals.
Manage incoming inquiries and walk-in requests with warmth and professionalism.
Follow up with existing clients to review their coverage as their life stages change.
Document client interactions accurately in the agency database.
Develop local relationships within the Lusby community to expand our reach.
Salary Range:
$220,000.00 - $250,000.00 per yearBenefitsAnnual Base Salary + Commission + Bonus OpportunitiesPaid Time Off (PTO)Dental InsuranceVision InsuranceFlexible ScheduleLife InsuranceHealth InsuranceDisability InsuranceMon-Fri ScheduleRetirement PlanHands on TrainingParental LeaveCareer Growth OpportunitiesRequirementsCurrent Maryland Property and Casualty insurance license.Experience navigating insurance carrier portals and quoting software.
Strong comfort level with computers and office management platforms.
Polished communication skills for both phone and in-person client meetings.
High school diploma or equivalent.
Prior experience in a customer-facing sales environment.
ResponsibilitiesEvaluate client needs to provide tailored insurance protection strategies.
Prepare and present policy quotes that accurately reflect client goals.
Manage incoming inquiries and walk-in requests with warmth and professionalism.
Follow up with existing clients to review their coverage as their life stages change.
Document client interactions accurately in the agency database.
Develop local relationships within the Lusby community to expand our reach.