Call Center Representative

Description We are looking for a customer-focused Call Center Representative to join a busy service environment in Middle River, Maryland within the energy and natural resources industry. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction.

Responsibilities

• Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach
• Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions
• Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently
• Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction
• Record call details accurately and update customer information in internal systems to maintain complete account documentation
• Partner with colleagues and cross-functional teams when issues require additional research or escalation
• Consistently work toward call quality expectations, response benchmarks, and overall service standards
• Keep current on company procedures, service updates, and relevant industry information to deliver accurate support. Requirements
• At least 1 year of experience in an inbound call center setting
• Minimum of 2 years of customer service experience in a fast-paced environment
• Ability to type at least 35 words per minute while managing live customer interactions
• Comfort using multiple software applications and switching between systems efficiently
• Strong multitasking skills with the ability to prioritize work during high call volume periods
• Detail-oriented verbal and written communication skills with a customer-first mindset
• Flexibility to work evenings, weekends, and overtime when business needs require it
• Bilingual Spanish and English communication skills are an advantage.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking " Now," you're agreeing to Robert Half's Terms of Use (roberthalf/us/en/terms) and Privacy Notice (roberthalf/us/en/privacy) .