We are looking for a customer-focused Call Center Representative to join a busy service environment in Middle River, Maryland within the energy and natural resources industry. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction.

Responsibilities:

• Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach.
• Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions.
• Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently.
• Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction.
• Record call details accurately and update customer information in internal systems to maintain complete account documentation.
• Partner with colleagues and cross-functional teams when issues require additional research or escalation.
• Consistently work toward call quality expectations, response benchmarks, and overall service standards.
• Keep current on company procedures, service updates, and relevant industry information to deliver accurate support.