In business since 1939, Thacker Caskets has grown to become the largest family-owned funeral supply company in the United States. Professional, ambitious, and growth-oriented in nature, Thacker is seeking a talented and versatile individual to join our team as a Customer Service Representative & Marketing/Accounts Receivable Backup. The Customer Service Representative & Marketing/Accounts Receivable will play a dual role in ensuring outstanding customer satisfaction while also contributing to the company's AR needs. The primary focus will be customer service, with being a backup to our head of AR. Duties include, but are not limited to:

Customer Service:

Handle customer orders, inquiries, complaints, and feedback via phone, email, and live chat promptly. Process orders through Odoo Provide accurate product information, program information, and general support to customers Follow up with customers to ensure they are satisfied Collaborate with other departments to resolve customer issues Participate in training and development programs to enhance skills and knowledge Maintain a positive, empathetic, and professional demeanor toward customers and coworkers

Accounts Receivable:

Posting customer payments to their account. Serving as primary point of contact to customers, providing excellent customer service with regards to customers seeking assistance with accounts receivable related issues. Researching and resolving all billing and accounts receivable related discrepancies. Processing all adjustments to customer accounts. Maintaining accurate records on credit terms, credit hold statuses, and other credit related assignments for individual customers. Managing all collections efforts of with past due accounts through phone, email and other methods of communication. Creating payment plans for delinquent customers, aiding the customer in getting their account within assigned terms. Managing the process for turning an account over for collection. Collecting all necessary new account credit paperwork and checking all necessary references. Continually looking to streamline collection processes and recommend improvements based upon evolving technology. Communicating the status of the Accounts Receivable department including its successes and challenges with the Thacker Leadership Team. Potential for assistance with Accounts Payable as needed. Serving as a standby customer service representative.

Qualifications:

Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Very strong interpersonal skills and the ability to build relationships with sales consultants, leadership team, employees, and customers Excellent written and communication skills Professional appearance and demeanor Proven ability to handle confidential information with discretion and be adaptable to competing demands in a fast-paced environment. Proficient in Microsoft Office, with very strong working knowledge of Microsoft Excel and PowerPoint Full Time Starts at $21 per hour 401(k) 401(k) matching

Dental Insurance Health Insurance Vision Insurance Paid Time Off Schedule:

Monday-Friday, 7am to 4pm with a one hour lunch break.

Job Type:

Full-time Pay:

From $21.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

Monrovia, MD 21770 (Preferred) Ability to

Relocate:

Monrovia, MD 21770: Relocate before starting work (Required)

Work Location:

In person