We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing service requests with accuracy, and communicating clearly across phone and email channels. The person in this position will support day-to-day customer interactions, process orders efficiently, and contribute to a responsive, high-quality service experience.

Responsibilities:

• Handle a high volume of inbound customer calls while providing timely, courteous, and solution-focused support
• Place outbound calls as needed to follow up on open requests, clarify order details, or resolve customer concerns
• Enter customer orders accurately into internal systems and verify information to reduce processing errors
• Respond to email inquiries with clear, accurate communication and appropriate next steps
• Investigate service issues, answer questions about products or orders, and ensure concerns are addressed from start to finish
• Maintain detailed records of customer interactions, updates, and resolutions in the appropriate platforms
• Coordinate with internal teams to resolve order, service, or account-related matters efficiently
• Support operational updates or workflow changes by learning revised procedures and applying them in daily customer service activities