Lead Wellness Spa Technician / Client Service Specialist (CSS) TherAnnu Restorative Spa - Odenton, MD Full-Time | 40 Hours per

Week Pay:

$16 per Hour Plus Tips All About U at TherAnnu. TherAnnu Restorative Spa is seeking a friendly, dependable, energetic Lead Client Service Specialist (CSS) for our Odenton location. TherAnnu is a physical therapy-led restorative spa offering science-backed, noninvasive services that support healing, recovery and whole-body wellness. Our Odenton location offers massage therapy, physical therapy and dry needling, stretch therapy, infrared sauna, red light therapy, mild hyperbaric oxygen and other restorative wellness services. This is a very active, hands-on position. The Lead CSS will guide clients through wellness services, support daily spa flow, maintain cleanliness and laundry, and help ensure that other Client Service Specialists consistently follow TherAnnu's service and safety standards. The Lead CSS will also be cross-trained as a Spa Wellness Coordinator to assist with front desk responsibilities when needed. This position will include a limited number of Manager-on-Duty shifts, but MOD coverage will not be the primary focus of the role. About the Position As the Lead Client Service Specialist, you will help guide clients through their TherAnnu experience from start to finish. You will prepare service areas, assist clients with wellness technologies, complete room turnovers and laundry, and help keep the spa clean, calm, organized and running on time. You will also provide day-to-day guidance to other Client Service Specialists, help reinforce procedures and communicate operational concerns to the Spa Manager. This is not a seated front desk position. You should enjoy staying busy, being on your feet and helping wherever needed throughout the facility. Client Service Responsibilities Greet clients warmly and help them feel comfortable and cared for Guide clients through wellness services such as infrared sauna, red light therapy, mild hyperbaric oxygen and other recovery services Learn and confidently explain TherAnnu's wellness services Prepare service areas and equipment before each appointment Assist clients with entering, exiting and using services as appropriate Confirm that required consent forms have been completed Follow all established safety and service protocols Answer basic client questions and communicate clinical questions to the appropriate provider Set timers, document service preferences and monitor service flow Keep appointments moving and help services remain on schedule Perform opening and closing duties Complete laundry throughout the shift, including washing, drying, folding and restocking linens Reset and sanitize service areas between clients Keep the spa clean, stocked and organized Communicate client needs or concerns to the front desk, providers and management Assist therapists and other team members when they need supplies, linens or operational support Help wherever needed to maintain a smooth client experience Lead Responsibilities Help train and support Client Service Specialists Reinforce TherAnnu's service, cleanliness and safety standards Provide direction and help prioritize tasks during the shift Monitor laundry, room turnovers, service flow and supply levels Ensure wellness service areas remain clean, organized and properly prepared Help maintain checklists, service logs and opening and closing procedures Identify supply, equipment or maintenance concerns and report them promptly Provide constructive guidance to CSS team members Communicate recurring concerns or performance issues to the Spa Manager Help create a positive, accountable and team-oriented work environment This is a working lead position. The Lead CSS will actively perform regular CSS responsibilities while helping guide and support the team. Front Desk Cross-Training The Lead CSS will be cross-trained as a Spa Wellness Coordinator and may occasionally assist with: Greeting and checking clients in and out Answering phones and scheduling appointments Processing payments Learning and explaining services, memberships and packages Rebooking clients and making appropriate service recommendations Supporting membership, package and promotional sales Maintaining front desk coverage during breaks or unexpected staffing needs Limited Manager-on-Duty Responsibilities The Lead CSS will occasionally serve as Manager on Duty when scheduled. These shifts will be limited and may include: Helping oversee client and staff flow Providing direction to team members Responding to routine client concerns Supporting providers when operational needs arise Ensuring cleanliness and service standards are maintained Communicating important incidents or concerns to the Spa Manager Completing assigned opening or closing leadership responsibilities What We're Looking For A genuinely warm, friendly and professional personality Someone who is highly reliable and takes attendance seriously A positive, energetic person who enjoys helping others Leadership potential and the ability to provide direction respectfully Strong communication and multitasking skills Excellent attention to detail Ability to follow and reinforce safety procedures Willingness to take ownership of cleanliness, laundry and service flow Ability to remain calm and make sound decisions Comfort learning front desk, scheduling and sales responsibilities Ability to work on your feet for most of the shift Ability to stand, walk, bend, complete room turnovers and lift up to 20 pounds Previous customer service experience required Previous spa, wellness, fitness or healthcare experience preferred Previous lead, shift-lead or supervisory experience preferred Required Schedule This is a full-time position averaging approximately 40 paid hours per week after applicable unpaid meal breaks. The position follows a repeating two-week schedule. Week 1

Sunday:

9:30 a.m.-4:30 p.m.

Monday:

8:30 a.m.-7:30 p.m.

Tuesday:

8:30 a.m.-3:30 p.m.

Wednesday:

8:30 a.m.-3:30 p.m.

Thursday:

8:30 a.m.-7:30 p.m.

Friday:

Off Saturday:

Off Week 2

Sunday:

9:30 a.m.-4:30 p.m.

Monday:

8:30 a.m.-7:30 p.m.

Tuesday:

1:00 p.m.-7:30 p.m.

Wednesday:

8:30 a.m.-3:30 p.m.

Thursday:

8:30 a.m.-7:30 p.m.

Friday:

Off Saturday:

Off Applicants must be available for the complete schedule, including every Sunday . Why Work at TherAnnu? Join a supportive, wellness-focused team Take on a meaningful working leadership role Learn innovative recovery and wellness services Receive cross-training in front desk operations and sales Build meaningful relationships with clients Work in a positive, restorative environment Receive employee discounts on services and products Access opportunities for professional growth as TherAnnu expands Benefits 401(k) Health insurance Paid time off Employee discounts Professional development assistance

Work Location:

In person at TherAnnu Restorative Spa in Odenton, Maryland To Apply Please submit your resume and a brief note explaining why you would be a great fit for the Lead Client Service Specialist position. Please confirm that you are available to work the complete rotating schedule, including every Sunday. We are looking for someone who is dependable, hands-on, encouraging and prepared to take ownership of client care, spa cleanliness and daily service operations.

Pay:

$16.00 per hour

Benefits:

401(k) Employee discount Health insurance Paid time off Paid training

Work Location:

In person