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The Atlantic District

Agent - Insurance

Career Insights for Insurance Customer Service Representative

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Based on Maryland data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$46,950 / year median in Maryland

-8% projected decline

Explore Career

Job Description

Job Overview We are seeking a motivated and strategic insurance professional to run a Farmers insurance agency by leading the growth, operations, and client service functions of a dynamic insurance agency. Welcome to The Atlantic District, where we believe that insurance is about more than just policies—it is about protecting the things that matter most to the people in our community. Based right here in the heart of Owings Mills, Maryland, we are looking for a dedicated Agent to join our friendly, growing team. We have cultivated an environment where individual voices are heard and your hard work directly impacts the neighbors we serve every day. If you enjoy connecting with people and find satisfaction in helping others secure their financial well-being, you will find a home here. We are not interested in high-pressure tactics or rigid corporate scripts; instead, we prioritize thoughtful conversations and genuine guidance. In this role, you will be the face of our firm, building lasting relationships and helping our clients navigate the complexities of coverage with clarity and confidence. We invite you to bring your energy and professional integrity to a team that truly values your contribution to our shared success.

Salary Range:

$220,000.00 - $250,000.00 per year Benefits Annual Base Salary

+ Commission

+ Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Flexible Schedule Life Insurance Health Insurance Disability Insurance Mon-Fri Schedule Retirement Plan Hands on Training Parental Leave Career Growth Opportunities Requirements Active Maryland Property and Casualty insurance license. Three or more years of experience in direct insurance sales or account management. Strong proficiency in Microsoft Office Suite and agency management software. Clear and articulate communication skills for both phone and in-person consultations. Ability to prioritize multiple client requests without losing attention to detail. Previous experience with carrier-specific quoting portals is a definite advantage. Responsibilities Cultivate and manage a robust portfolio of personal and commercial insurance clients. Conduct thorough needs assessments to ensure every client is protected correctly. Present clear, easy-to-understand coverage options that empower clients to make informed choices. Proactively monitor policy renewals and contact clients to review their coverage periodically. Collaborate with our internal support staff to resolve billing inquiries and claims issues quickly. Participate in local community initiatives to broaden our presence in the Owings Mills area. About Us The Atlantic District is a dynamic and growth-driven division of one of the nation's most trusted insurance and financial services organizations. We partner with dedicated professionals to build thriving insurance agencies that deliver exceptional protection and financial confidence to individuals, families, and businesses throughout the Atlantic region. We operate with urgency, purpose, and a commitment to excellence — empowering passionate, impact-oriented leaders to transform their ambitions into sustainable business success. As part of our team, you'll work with seasoned mentors, proven systems, and a supportive community that values integrity, service, and long-term growth.

Benefits

  • Paid Time Off (PTO)
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance