Customer Service Representative

Customer Service Representative We are looking for a Customer Service Representative to join a team in North Bethesda, Maryland in a contract position with the potential to become permanent. This role is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping service interactions organized and accurate. The right candidate will bring strong communication skills, a customer-first mindset, and the ability to handle both phone and email inquiries in a fast-paced environment.

Responsibilities:

? Respond to incoming customer calls with professionalism, providing timely assistance and clear information.? Make outbound calls as needed to follow up on requests, resolve open issues, or confirm order details.? Enter customer orders accurately into internal systems while maintaining attention to detail.? Manage email correspondence with customers, ensuring messages are handled promptly and thoroughly.? Address service questions, troubleshoot routine concerns, and escalate more complex matters when appropriate.? Maintain complete and accurate records of customer interactions, transactions, and follow-up activities.? Support daily call center operations by balancing multiple customer needs efficiently and courteously. ? Previous experience in a customer service or call center environment. ? Ability to handle a high volume of inbound and outbound phone interactions. ? Experience with order entry and maintaining accurate customer records. ? Strong written communication skills for clear and accurate email correspondence. ? Excellent verbal communication and active listening abilities. ? Strong organizational skills with close attention to detail. ? Ability to work effectively in a fast-paced, team-oriented setting.