A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$47,000 - $57,000 Are you a customer-focused professional who enjoys problem-solving, multitasking, and working in a fast-paced environment? Our client is seeking a Customer Service Representative to join their team in a rewarding direct hire opportunity. This role is ideal for someone who thrives on delivering exceptional service, coordinating with multiple departments, and ensuring issues are resolved quickly and accurately. You'll play a critical role in supporting operations, managing service requests, and helping drive a positive customer experience. What You'll Do Respond to and manage incoming service requests related to material and delivery discrepancies. Provide outstanding customer service in a high-volume environment, ensuring timely, thorough, and professional communication. Research requests to understand issues and determine the appropriate resolution. Prioritize requests and escalate concerns when necessary. Coordinate material deliveries and accurately document customer interactions within tracking systems. Partner with Materials, Production, Logistics, and other internal teams to resolve issues and facilitate on-time deliveries. Maintain accurate records, document resolutions, and share best practices with teammates. Assist with reports and administrative tasks as needed. What We're Looking For Associate's or Bachelor's degree preferred. 2+ years of administrative experience. Customer service experience preferred. Strong communication and interpersonal skills. Exceptional organizational abilities and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Self-motivated, dependable, and results-driven. Eagerness to learn, grow, and contribute to a team-oriented culture. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. Why Apply? ✅ Full-time, direct hire position ✅ Competitive salary: $47,000 - $57,000 ✅ Stable and growing organization ✅ Collaborative, professional team environment ✅ Opportunities for career development and advancement ✅ Work that makes a meaningful impact every day If you're looking for a career where you can leverage your customer service expertise, organizational skills, and problem-solving abilities while working with a supportive team, we'd love to hear from you. Apply today to take the next step in your career!
