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Meineke - 943

Service Advisor

Career Insights for Automotive Customer Service Representative

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Based on Maryland data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$67,242 / year median in Maryland

+12% projected growth

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Job Description

Service Advisor Meineke - 943 Waldorf, MD Job Details Full-time $80,000 - $120,000 a year 6 days ago Benefits Health insurance Paid time off Vision insurance Employee discount Opportunities for advancement Qualifications Customer communication Automobile maintenance requirements High school diploma or
GED Driver's License Full Job Description Benefits:
Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Training & development Health insurance Paid time off Vision insurance Job Summary Store is under new management and is being completely remodeled! We are looking for a Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous management experience. Every day is different in our busy automotive service center! You will be responsible for a variety of tasks, including overseeing service advisors, addressing customer inquiries, and managing required documentation. Responsibilities Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability Ensure repairs and maintenance tasks are completed in a timely manner Mentor employees on best practices for improving sales and customer service techniques Oversee day-to-day operations of the service department Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records Qualifications High school diploma or GED required bachelor's degree preferred Valid state-issued driver's license and clean driving record are required Successful completion of a pre-employment drug and background screening At least two years of experience as an automotive service writer or service advisor is required. Experience as an automotive service manager is preferred Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required Why Meineke? Meineke values personal and professional growth. Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements. Join a team of driven and talented individuals who share your passion for high-quality repair work. Experience a supportive and collaborative work environment that encourages growth and camaraderie. With locally-owned Meineke shops, experience a sense of community and connection with your customers and fellow team members.