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Ferretti Search

Call Center Representative

Pay: Not specified

Posted: 3 weeks ago

Location: Walkersville, MD (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/12/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$37,706 / year median in Maryland

-4% projected decline

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Job Description

Call Center Representative at Ferretti Search Call Center Representative at Ferretti Search in Walkersville, Maryland Posted in 3 days ago.

Type:

full-time

Job Description:

This person acts as a problem-solver and coordinator between Homebuilding and Manufacturing, making sure material and delivery issues are investigated, communicated, resolved, and properly documented. Responsibilities Investigate problems by reviewing the details of each request and figuring out what needs to be done to resolve the issue. Prioritize requests based on urgency and determine when an issue needs to be escalated to a supervisor or another department. Work with internal departments to meet customer's needs Keep detailed records of requests and resolutions so everyone has accurate information. Qualifications At least 2 - 3 years' of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work