Call Center Representative at ROCS Grad Staffing Call Center Representative at ROCS Grad Staffing in Washington Grove, Maryland Posted in 2 days ago.

Type:

full-time

Overview:

Are you passionate about helping people and providing outstanding customer service? We're building a compassionate, responsive, and detail-oriented team to serve as a trusted resource for members navigating their benefits and healthcare questions. In this role, you'll assist customers over the phone and email, answer benefit and eligibility questions, help resolve claims issues, and deliver a positive customer experience every day. Responsibilities of the

Customer Service Representative:

Answer customer questions regarding benefits, claims, eligibility, and payments Provide friendly, professional support via phone, email, and written communication Research and resolve customer concerns with empathy and accuracy Document interactions and maintain accurate records Assist with enrollment updates and administrative support tasks Collaborate with internal teams and vendors to resolve issues efficiently Requirements of the

Customer Service Representative:

1+ year of previous call center experience Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Comfortable using Microsoft Office and computer systems Punctuality and reliability Typing speed of 40+ WPM High school diploma or equivalent Why Join Us? Meaningful work helping customers every day Stable organization with growth opportunities Opportunity to build valuable customer service and healthcare administration experience If you enjoy helping others, staying organized, and creating positive customer experiences, we'd love to hear from you!