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Town of Bradley Maine

Customer Service Representative/Deputy Town Clerk

Entry-Level JobVerifiedNo experience needed

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,355 / year median in Maine

-18% projected decline

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Job Description

Overview Town of Bradley Customer Service Representative / Deputy Clerk Part-Time - 15-20 Hours Per Week | $18.00-$22.00 Per Hour | Potential for Full-Time The Town of Bradley is seeking a qualified, detail-oriented, and customer-focused individual to serve as a Customer Service Representative / Deputy Clerk. This position is currently scheduled for approximately 15-20 hours per week; however, additional hours may be necessary based on the needs of the Town. The position may also be offered as full-time to the right candidate or have the opportunity to grow into a full-time position. This position plays an important role in the daily operations of Town government and provides direct service to Bradley residents. Position Overview This position performs a variety of clerical, administrative, and fiscal duties related to municipal services, official Town records, municipal finance, elections, and public assistance programs. The Deputy Clerk works closely with the Town Manager/ Town Clerk/Treasurer/Registrar/Tax Collector and interacts regularly with residents, Town officials, boards and committees, and state agencies. Key Responsibilities Assist residents with motor vehicle registrations, Inland Fisheries & Wildlife licenses, vital records, tax payments, and other municipal services Provide professional and courteous customer service in person, by telephone, and via email Respond to public inquiries and assist residents with payments, forms, and municipal procedures Assist with account reconciliations, cash handling, and financial recordkeeping Assist with the preparation, maintenance, and retention of official Town records Update the Town website and social media accounts Serve as Assistant General Assistance Administrator Assist with elections and voter-related duties Maintain confidentiality of sensitive records and information Work collaboratively with Town staff, boards and committees, residents, and state agencies Perform other related municipal duties as assigned Qualifications High school diploma or equivalent required; additional clerical, financial, customer service, or municipal experience preferred Strong attention to detail, accuracy, and organization Excellent communication, customer service, and interpersonal skills Ability to manage multiple responsibilities in a timely and professional manner Working knowledge of basic mathematical calculations, cash handling, and account reconciliation Proficiency with Microsoft Office and general office technology Ability to learn specialized municipal software; experience with TRIO software is a plus but not required Ability to maintain confidentiality and exercise sound judgment Ability to work independently and as part of a team Dependable, professional, and comfortable working directly with the public Additional Requirements Must be a Notary Public or be able to obtain a Notary Public commission within six (6) months of employment Must be willing to attend required municipal and state training Must be willing to obtain additional certifications as required for assigned duties Flexibility to work additional hours when necessary to meet operational needs, including during elections, tax deadlines, or other periods of increased activity Compensation & Benefits The wage range for this position is $19.00-$23.00 per hour, depending on qualifications and experience. The Town of Bradley offers a competitive benefits package. Benefits and eligibility may vary depending on whether the position is part-time or full-time. How to Apply Interested applicants should submit: Cover letter Resume Three professional references Applications will be reviewed as received and will be accepted until the position is filled. The Town of Bradley is an Equal Opportunity Employer.
Pay:
$19.00 - $23.00 per hour Expected hours: 20.0 per week
Work Location:
In person