About Us We are a fast-paced appliance repair center dedicated to delivering top-tier service. Our team keeps households running smoothly. We pride ourselves on resolving customer issues with efficiency, accuracy, and genuine empathy. We are looking for a dedicated team member to join our front-office staff and help manage our daily operations. Job Summary As our Customer Support & Scheduling Specialist, you will be the primary point of contact for our customers and the critical link to our field technicians. This fast-paced role requires an energetic, organized individual who can balance high-volume customer service with precise data entry and logistics.

What You Will Do Customer Care:

Answer incoming calls with a warm, happy, and energetic personality.

Empathy & Patience:

Listen to stressed customers with appliance issues and provide reassurance.

Data Collection:

Capture accurate model numbers, serial numbers, names, addresses, and billing information.

Warranty Verification:

Screen and verify details for both in-warranty and out-of-warranty customers.

Dispatching:

Schedule and optimize daily routes for field service technicians.

Accountability:

Follow through on every customer case from the initial call to successful repair completion.

What We Are Looking For Tech Savvy:

Fast and proficient with Windows, MS Outlook, and Microsoft Teams.

Fast Learner:

Ability to quickly master proprietary scheduling and repair software.

Sharp Mind:

Exceptional memory and organizational skills to handle moving parts simultaneously.

Communication:

Naturally outgoing, pleasant, and professional phone presence.

Work Ethic:

Patient under pressure, hardworking, and deeply dedicated to customer satisfaction.

Requirements Experience:

Minimum of 4 years in a customer service role.

Education:

High school diploma or equivalent. Benefits & Perks Comprehensive health benefits package. Two (2) weeks of paid vacation per year. Paid personal days off. Immediate start date available.

Pay:

$20.00 - $23.00 per hour

Benefits:

Health insurance Paid time off Application Question(s): "Do you have at least 4 years of experience in a fast-paced customer service or dispatching role?" (Yes/No) "Have you completed a High School Diploma, GED, or equivalent?" (Yes/No) "Which of the following communication and office software tools are you proficient in? (Select all that apply)" o

Options:

Microsoft Outlook, Microsoft Teams, Windows OS, None of the above "In 1-2 sentences, please share your approach to accurately documenting detailed technical info (like 10-digit appliance model numbers) while keeping a customer engaged on the phone." "Describe a time when you had to manage a high volume of incoming calls while simultaneously entering technical details into a system. How did you ensure you didn't miss critical numbers or names?" "Tell me about a time you handled a call from a highly stressed or upset customer whose major home appliance was broken. How did you calm them down while gathering the necessary data?" "Imagine a technician's schedule is completely full for the day, but a high-priority customer calls with an urgent emergency. How would you handle this scenario without causing friction with the technician or other scheduled customers?" "Can you share an example of a complex customer issue that required multiple days or steps to completely resolve? How did you keep track of it to ensure it didn't fall through the cracks?"

Work Location:

In person