A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Monday - Friday | 7:30 AM - 4 PM (Occasional OT) From "Hello" to "Happy Customer". Be the Difference! Looking for Customer Service Representative jobs in North Berwick where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day. If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Total Talent Solutions to qualified candidates. Education Requirements High school diploma or GED required. Bachelor's degree in Business, Supply Chain, Finance, or a related field preferred. Procurement or supply chain certifications are a plus. Experience Requirements 1+ years of procurement, purchasing, inventory control, customer service, or supply chain experience preferred. Experience working with ERP systems, inventory management software, or purchasing platforms. Proficiency with Microsoft Office applications, including Excel and Outlook. Strong data entry, recordkeeping, and administrative skills. Preferred Qualifications Excellent customer service and communication skills. Strong organizational skills with exceptional attention to detail. Ability to manage multiple priorities in a fast-paced environment. Experience working with vendors, suppliers, purchase orders, and inventory replenishment. Self-motivated with the ability to work independently and resolve problems proactively. Basic math and analytical skills. Physical Capabilities Ability to sit, stand, and walk throughout the workday. Frequent computer use and data entry. Ability to lift and move up to 25 pounds occasionally. Ability to work in manufacturing and warehouse environments while following required safety procedures and PPE requirements. Job Duties Manage purchasing activities to ensure materials and inventory are available to meet customer demands. Review inventory forecasts, replenishment recommendations, and stock levels. Create purchase orders and coordinate with vendors to ensure on-time deliveries. Track order status, expedite shipments, and communicate updates to customers. Resolve supplier performance, quality, and delivery issues. Support inventory accuracy, returns processing, excess inventory reduction, and cost-saving initiatives. Generate reports, maintain records, and monitor key performance indicators (KPIs). Build strong relationships with customers, suppliers, and internal teams while maintaining a professional and organized work environment. Benefits Competitive Weekly Pay Comprehensive Benefits including medical, dental, and vision coverage. Life Insurance and Disability Insurance for added peace of mind. Optional 401(k) Plan to help you prepare for the future. Supportive Team Environment focused on professional growth and customer success. " Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." — Total Talent Solutions, Customer Service Representative. Pick up the headset and your new paycheck. Apply now What You Will Do As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service. The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction. Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships. This profession is well suited for individuals who enjoy helping customers and supporting organizational success.
