A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
Senior Client Service Associate- White Pine Wealth Management Req #1907 Portland, ME, USA Apply Share Job Description Posted Wednesday, August 26, 2026 at 1:00 AM Your Future Team White Pine Wealth Management is a team of 10 professionals servicing $1B+ in assets as of March 2026. We are based in Falmouth, Maine. What You'll Do The Client Service Associate provides a white glove client experience by working directly with clients and coordinating with the service team and advisors. You have strong communication, interpersonal, and time-management skills, and a heart for service. You must be ethical, reliable, and able to handle sensitive financial information with absolute confidentiality.
Onboard new client relationships:
work directly with clients and advisors to collect data, process new account paperwork, and maintain client records in our CRM system Perform account maintenance requests: change of beneficiary, address updates, online account access, account re-titles, etc.
Process money movements:
journals, wire transfers, ACH transfers, and check requests Assist clients in a professional and pleasant manner through phone, email, and in-person interactions Proficiency with our software preferred: CRM (Salesforce), DocuSign, Microsoft Office suite (Word, Excel, OneNote), and custodial platform (Fidelity) Comply with and be well-versed in industry rules and regulations and practice policies What You'll Bring Experience collecting information, processing forms, and maintaining accurate data Confidence in handling phone calls and speaking to clients Interpersonal and client service skills Strong attention to detail, accuracy, and organization Eagerness to work in a growing practice and fast-paced environment
Preferred:
2+ years of industry experience Series 7, 66 license required - Insurance license a plus What We Offer Coverage on the first day of employment for medical, dental, and vision insurance Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver) 401k matching plan HSA employer contributions Student loan assistance Pet insurance Base salary of up to $80,000- $100,000 plus discretionary bonus (exact base salary amount will be dependent on experience) Hightower's Story Founded in 2008, Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401(k) consulting and cash management services to corporations. Hightower's capital solutions, operational support services, size and scale empower its vibrant community of independent-minded wealth advisors to grow their businesses and help their clients achieve their financial vision. Based in Chicago with advisors across the U.S., the firm operates as a registered investment advisor (RIA).
AN EQUAL OPPORTUNITY EMPLOYER
Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law. You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future. Job Details Pay Type Salary Scan this QR code and apply! Download Portland, ME, USA
