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MAC Air Group

Customer Service-Aviation

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on Maine data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$40,355 / year median in Maine

-18% projected decline

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Job Description

We are currently hiring for a part-time Customer Service Representative which may have a future option for full time hours. This position is responsible for providing high end, professional customer service to meet all of our customer's needs. This includes concierge service, conveying customer requests to line personnel and valet/driver, arranging for hotels, rental cars and ordering aircraft catering. The Customer Service Representative will also process point of sale transactions, cash receipts, handle incoming calls, prepare operations reports and invoices for aircraft fuel and services. Schedule is flexible but will include some weekend and evening hours. Sample days/hours would be 8AM-6PM on Sunday and 2pm-8pm 2 weekdays/week.
Job Duties:
Answer incoming customer inquiries Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Processing customer invoicing and payments for services Communication with ground crew for services rendered Other duties as required Communication method(s) used: Email Phone In person Typical end time: 8pm weekdays, 6pm weekends Typical start time: 3pm weekdays, 8am weekends
Work Remotely No Job Type:
Part-time Pay:
$19.00 - $23.00 per hour
Benefits:
401(k) 401(k) matching Flexible schedule Paid time off
Work Location:
In person