Business Support Specialist

at Insight Global in Westbrook, Maine, United States Job Description Job Description Job Description We are seeking a highly motivated and detail-oriented Business Support Specialist to provide technical and customer support across a range of products and services, including veterinary, medical diagnostic, and water-testing equipment. This role is ideal for someone with strong interpersonal skills, technical aptitude, and a passion for delivering exceptional customer service. This role involves direct interaction with customers and internal teams, requiring a balance of technical knowledge, communication skills, and customer service excellence. You'll be part of a collaborative team focused on delivering high-impact support and maintaining strong customer relationships.

Key Responsibilities:

• Deliver high-quality technical support to customers via phone, email, and other channels.
• Respond to inquiries regarding product usage, troubleshooting, installations, and billing.
• Maintain accurate and organized technical records and documentation.
• Coordinate with internal teams to resolve customer issues and ensure satisfaction.
• Support compliance with quality management systems and other regulatory requirements.
• Perform customer service activities for both internal and external stakeholders.
• Communicate complex technical information clearly to both technical and non-technical audiences.
• Assist with order entry and reporting, including potential use of SAP .
• Adapt to evolving responsibilities as the role develops.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Minimum 2 years of professional experience in a customer-facing or technical support role.
• Strong interpersonal and phone skills with the ability to build rapport.
• Excellent reasoning and analytical skills to resolve issues effectively.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Strong organizational skills and ability to work independently or collaboratively.
• Proficiency in Microsoft Office Suite. Effective verbal and written communication skills.
• Experience with SAP for order entry and reporting (training available for the right candidate).
• Ability to adapt to changes in role functionality and navigate evolving responsibilities.
• Comfortable with change and able to maintain a positive attitude in dynamic environments.

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