At Cape Shore, we blend enthusiasm with a deep-rooted commitment to quality and customer satisfaction to create souvenirs that capture the essence of vacation dreams and cherished memories. Our longstanding, family-owned souvenir company has a team averaging 15 years of service. Our dedication shines through every mug, ornament, and specialty product we create. Join us in celebrating the spirit of vacation bliss - where every day is an opportunity to make lasting memories. The role of a Cape Shore CSR member is to be the primary point of contact for Cape Shore sales reps and our wholesale customers via phone and e-mail. You will be responsible for assisting sales reps and customers with placing orders, processing credits and exchanges, accepting payments, and resolving any issues quickly.

Skills & Qualifications:

Excellent interpersonal and customer service skills. Excellent verbal and written communication skills. High level of data entry accuracy. Proficient in Microsoft Office Suite or related software. Excellent organizational skills and attention to detail. Must have a comfort level and ability to perform basic math. Ability to work independently. The Customer Service team members are expected to demonstrate exceptional product and market knowledge. 2-5 years of relevant experience preferred, but will train the right individual.

Areas of responsibility include:

Answering and responding to incoming calls and messages promptly Reading and responding to e-mail correspondence Data/order entry into our order tracking system Maintaining customer records Works to resolve product or service issues with expediency

Schedule:

Monday-Thursday 8:30 AM-5:00 PM, Friday 8:00 AM-4:30

PM Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person