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CW
Culligan Water
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Culligan Water of Kalamazoo & Battle Creek is looking for a Customer Service Representative to join our team! Our Customer Service Representatives are the voice of Culligan. You'll be the first point of contact for many of our customers and play an important role in making sure their experience with us is positive, professional, and seamless. If you enjoy helping people, solving problems, staying organized, and working with a great team, this could be a great fit for you. What You'll Do Provide exceptional customer service by phone, email, and in person. Answer questions and assist customers with accounts, billing, service, deliveries, and installations. Schedule and coordinate customer appointments and daily routes. Manage customer information, data entry, mapping, and account updates. Resolve customer concerns and follow through to ensure they are taken care of. Communicate with our Sales, Service, Installation, and Delivery teams to keep customers and schedules moving smoothly. Assist with sales and operational support as needed. Maintain accurate records and ensure information is communicated effectively throughout the team. What We're Looking For We're looking for someone who is: Friendly, professional, and genuinely enjoys helping people. Organized and able to manage multiple priorities. A strong communicator with excellent attention to detail. Comfortable working with computers and learning new systems. Dependable, positive, and willing to take ownership. A team player who enjoys working in a fast-paced environment. Able to stay calm and solution-focused when handling challenging customer situations. Previous customer service or office experience is preferred, but we're willing to train the right person.