The ideal Customer Service Representative candidate will contribute a positive attitude in our teamwork approach. This candidate will be a team-oriented individual with a strong, self-directed work ethic. In a busy work environment, the ability to juggle multiple tasks is a necessity.

DUTIES AND RESPONSIBILITIES

Processing orders, answering and routing telephone calls, administrative paperwork and other duties as assigned Inventory control and counting Assist homeowners in accomplishing their vision of their outdoor living space Promote good customer relations by consistently providing excellent customer satisfaction with a friendly demeanor, can-do attitude and willingness to help at all times Have a developed rapport with the customer base, greet by name, have knowledge of account ownership, be responsive and timely, and display a caring attitude Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues Perform daily office responsibilities, working with Department Managers to maintain an efficient operation Assist with completion of special projects as needed and assigned Use various PC-based software packages, including spreadsheets, word processing

COMPENSATION AND BENEFITS OVERVIEW

A competitive wage based on experience. Comprehensive benefits package includes the following: Life Insurance; Health, Vision and Dental Coverage; Vacation, Sick and Holiday Pay; Disability Insurance Coverage, Wellness Programs, EAP, and 401(k) Retirement Plan with company contributions after introductory periods are completed.

EQUITY:

Unilock is an equal opportunity employer. Candidates must be able to pass a pre-employment drug screen and background check.

QUALIFICATIONS

High School Diploma or GED Equivalent Ability to lift up to 50 pounds Ability to perform basic math equations Knowledge of MS Word and Excel Strong computer skills Demonstrate excellent attention to detail while multi-tasking Exhibit professional and courteous etiquette in all situations

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization. #INHPMI Experience Preferred Entry Level Position 1 - 2 years: Customer Service Education Required Diploma or better Skills Preferred Attention to

Detail Troubleshooting Clerical Microsoft Word Microsoft Excel CRM, General Data Entry Customer Service Behaviors Preferred Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Team Player:

Works well as a member of a group

Motivations Preferred Self-Starter:

Inspired to perform without outside help

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.