We are seeking a dependable, professional, and customer focused customer service representative to join our collection agency team in Cadillac, Michigan. The customer service representative will communicate directly with consumers by telephone or other approved communication methods, assist consumers with questions regarding their accounts, take payments, establish payment arrangements, update account information, and provide excellent customer service while maintaining professionalism and compliance with all applicable laws, regulations, and company policies. This position is ideal for someone who is comfortable speaking with people, can remain calm and professional during difficult conversations, and takes pride in being accurate, dependable, and helpful.

Essential duties and responsibilities include:

Answering incoming and making outbound consumer calls in a professional and courteous manner. Assist consumers with questions regarding their accounts. Review account information and provide accurate information to consumers. Take and process consumer payments. Establish payment arrangements and promises to pay in accordance with company and client guidelines. Maintain confidentiality of consumer and company information. Meet established productivity, quality, attendance, and performance standards. Our customer service representatives are expected to treat every consumer with professionalism, respect, patience, and courtesy regardless of the circumstances of the conversation.

Other expectations include:

Shows up on time and is dependable. Has a positive attitude. Treats co workers and consumers with respect. Pays attention to details. This is an in office position in Cadillac, Michigan. These positions can be full or part time. Compensation is competitive and is based on experience and qualifications. Customer service and collection experience is helpful but not required. Training will be provided to the right candidate. We also offer PTO, medical, dental, optical insurances, along with a 401k plan. Interested candidates should go to our website at www.centralprofessional.org click on the Helpful Resources link in the upper right hand corner, arrow down to the bottom of the page and click on the Central Professional Services Employment Application. We are looking for someone who wants to become a dependable member of our team and take pride in providing professional customer service every day.