Full-time Full-time Job Title:

Call Center Representative Location:

Carson City, MI Job Type:

Full-Time Are you friendly, motivated, and passionate about delivering outstanding service? Join our growing team at a fast-paced optometry office with five locations, where we are committed to exceptional patient care and fostering a workplace built on a strong foundation of values. We're seeking a full-time Call Center Representative who is a team player ready to contribute to our positive reputation. Optical experience is a plus but not required—we're excited to train the right candidate! Our practice is built on a strong foundation of values that guide how we work, interact, and serve. As part of our team, you'll be expected to embody these core principles, which are integral to maintaining a positive and productive workplace. These values reflect our commitment to excellence, personal growth, and delivering exceptional patient care: Contribute to

Our Positive Reputation:

Build trust and loyalty with patients, team members, and the community by providing exceptional service and maintaining a professional, polished appearance.

Humbly Confident:

Lead with confidence and a willingness to learn and grow.

Pursue Excellence:

Strive to exceed expectations in all aspects of your role.

Exude Professional Maturity:

Demonstrate accountability, poise, and integrity in all interactions.

Responsibilities:

Answer incoming phone calls professionally and address patient inquiries. Schedule appointments efficiently to ensure smooth patient flow. Verify insurance benefits and co-pays accurately. Process payments for services and products over the phone. Coordinate patient referrals to specialists as needed. Update and maintain patient records with accuracy and confidentiality. Collaborate with team members to support seamless office operations. Assist in additional tasks and projects as assigned by management.

Qualifications:

Previous experience in a customer service or administrative role (preferred). Strong communication and interpersonal skills. Proficiency in basic computer applications (e.g., Microsoft Office Suite, email, and scheduling systems). Ability to multitask and work efficiently in a fast-paced environment. Exceptional attention to detail and organizational skills. Friendly demeanor and commitment to providing outstanding patient care. Willingness to learn and adapt to new processes. Prior experience in an optometry or healthcare setting is a plus but not required.

What We Offer:

Competitive salary and benefits package. Weekly payroll. Opportunities for professional development and growth. A supportive and collaborative team environment. Discounts on eyewear and eye care services. How to

Apply:

If you're a proactive and detail-oriented leader passionate about creating a positive impact in a healthcare setting, we'd love to hear from you! Please submit your resume by applying through Indeed or by completing an application at any of our locations

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

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