September 1, 2026 Customer Service Advocate Comstock Park, MI $45,000

• $55,000 / per year Full time

Apply Now Back Job Description Customer Advocate Representative Location:

North Side of Grand Rapids, MI Schedule:

Full-Time | Monday-Friday | 8:00 AM-5:00

PM Hours:

40 hours per week About the Role We are looking for an enthusiastic, customer-focused individual to join our team as a Customer Advocate Representative. This is an exciting opportunity for someone who enjoys building relationships, solving problems, and providing exceptional customer service. The Customer Advocate Representative plays a vital role in leading our client-focused culture. This position is responsible for creating an exceptional customer experience throughout the entire customer journey—from initial contact and understanding customer needs to order entry, communication, fulfillment, and ongoing relationship development. The ideal candidate is highly organized, proactive, detail-oriented, and motivated by finding solutions and exceeding customer expectations. Key ResponsibilitiesCustomer Advocacy & Support Develop and maintain an exceptional customer support experience across all customer touchpoints, including phone, email, and live chat. Effectively manage customer inquiries and communications in a timely and professional manner. Enter, communicate, and accurately maintain customer orders. Communicate lead times, shipping information, order status, and related confirmations. Track, maintain, and grow customer relationships, including supporting both new and repeat purchases. Provide support for troubled or problem orders and see issues through to successful resolution. Proactively identify opportunities to improve processes and communication efficiencies and help lead related implementations. Maintain accurate prospect, customer, task, communication, and opportunity information within the ERP system. Purchasing Support Create and manage purchase orders within the ERP system. Communicate with vendors regarding shipment schedules, delivery dates, and order status. Manage vendor bills and accurately enter them into the ERP system. Communicate vendor issues, delays, or updates to the Operations Manager. Sales Support Create and manage customer quotes as needed for the Business Development Specialist. Respond to and fulfill customer sample requests. Identify and pass appropriate sales opportunities to the Business Development Specialist. Support the company in achieving 100% of its annual sales objectives as established by the Leadership Team. Qualifications & Requirements Relationally driven individual with a genuine desire to meet customer needs and provide exceptional service. Excellent customer service and communication skills across phone, email, and online chat. Ability to multitask, prioritize responsibilities, and manage time effectively. Strong verbal and written communication skills with the ability to speak articulately and credibly with customers and vendors. Proven ability to work independently and as part of a team while maintaining a positive, solutions-oriented attitude. Strong attention to detail and organizational skills. Experience with ERP, CRM, and quoting systems preferred. Minimum of 2 years of previous customer service experience. Associate or Bachelor's degree preferred. What We Offer Paid Time Off (PTO) 401(k) Health Insurance Who We're Looking For We're looking for someone who takes pride in creating positive customer experiences, enjoys building strong relationships, and is comfortable taking ownership from the first customer interaction through order completion. If you are organized, proactive, personable, and enjoy being part of a team that values exceptional customer service, we encourage you to apply. Our Commitment to

Fair Hiring:

HireQuest does not discriminate on the basis of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or other legally protected group status in making hiring or employment decisions. We welcome candidates from all backgrounds, industries, and abilities to join our team. HireQuest is a global workforce solutions provider offering everything from on-demand staffing to executive recruiting through our core brands: HireQuest Direct, MRINetwork, Snelling, and TradeCorp. Recognized by SIA as one of the "Largest Staffing Firms" and "Fastest Growing Staffing Firms," we take pride in building inclusive teams. To ensure every applicant has a positive experience, our hiring and interview process is designed to meet diverse needs. If you require a reasonable accommodation during your application or interview, please contact [email protected] . Is This the Opportunity You've Been Waiting For?

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