Service BDC

Service BDC Genesis Chevrolet - 4.0 Eastpointe, MI Job Details Full-time 16 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Referral program Qualifications Teamwork Interpersonal skills High school diploma or GED Automotive service Dealership experience Full Job Description Service BDC Representative - Automotive Service Genesis Chevrolet Full-Time | Monday-Friday | 7:30 AM - 5:30 PM Job Overview Genesis Chevrolet is hiring a Service BDC (Business Development Center) Representative to support our high-volume service department. This role is ideal for a customer-focused professional with experience in call centers, automotive service, or appointment scheduling who thrives in a fast-paced environment. As a Service BDC Representative, you will be the first point of contact for service customers, responsible for inbound and outbound calls, appointment scheduling, and follow-up communication to drive service traffic and customer satisfaction. Key Responsibilities Answer inbound service calls promptly with a professional and friendly attitude Schedule, confirm, and manage service appointments Make outbound calls for declined services, missed appointments, and maintenance reminders Respond to customer inquiries via phone, email, and text message Update and maintain accurate customer information in the CRM system Communicate with service advisors and management to coordinate customer needs Help manage daily service schedules to maximize shop efficiency Promote service specials, maintenance packages, and dealership offerings Meet or exceed daily and monthly appointment goals Deliver a high-end customer experience aligned with the Genesis Cadillac brand Qualifications & Skills High school diploma or GED required Previous experience in a Service BDC, call center, dealership, or automotive service environment preferred Strong verbal and written communication skills Excellent phone etiquette and customer service mindset Ability to multitask, prioritize, and work efficiently in a fast-paced setting Comfortable using CRM systems, dealership software, and Microsoft Office Reliable, punctual, and well-organized Compensation & Benefits Competitive hourly pay Health, dental, and vision insurance starting day one 401(k) with employer match Paid time off and paid holidays Ongoing training and career development Friendly, professional, team-oriented work environment Why Work at Genesis Chevrolet? We pride ourselves on delivering an exceptional luxury service experience—for both our customers and our employees. Join a respected dealership with strong leadership, growth opportunities, and a culture built on professionalism and teamwork.

Location:

Eastpointe, MI Apply today to become part of our award-winning service team!

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person