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Genesee Polymers Corporation
Customer service : Manufacturing
Career Insights for Customer Service Representative (General)
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Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Customer service : Manufacturing at Genesee Polymers Corporation Customer service : Manufacturing at Genesee Polymers Corporation in Flint, Michigan Posted in 1 day ago.
Processes both Hazardous and Non-Hazardous orders. (DOT and IATA Training and Certifications are requir ed.)Maintains GPC's quality goals and objects related to Customer Serv ice.
Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complai nts.
Ensures full customer satisfaction and maintains a friendly, helpful demea nor.
Identifies and prioritizes problems and issues related to service a rea.
Maintains close contact with customer to give updates on progress toward resolution of issue or service requ est.
Ensures that appropriate changes were made to resolve customers' probl ems.
Refers unresolved customer issues to designated departments for further investigat ion.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperw ork.
Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions ta ken.
Maintain Customer f ilesSchedule Freight for or dersThe company reserves the right to add or change duties at any t ime. Qualifica tions
Ability to write routine reports and corresp ondence.
Ability to speak effectively to customers, supervisors, and employees of the organ ization.
Excellent verbal and written commun ication.
Highest level of Professi onalism.
Scheduling freightService orie ntation.
Critical t hinking.
Active li stening.
Planning and Organ ization.
Attention to Detail.
Ini tiative.
Time Man agement.
Analysis and Ass essment.
Experience and proficiency with computers and software including but not limited to: Word, Adobe Acrobat, Excel Spreadsheets, Outlook /Calendar, ERP experience preferred, CRM experience pr eferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and d ecimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Preferr ed SkillsExperience in a customer serv ice role.
Familiarity with ERP systems.
CRM e xperience Equal Opportunity StatementGPC is an equal opportunity employer and is committed to diversity and inclusivity in the workplace.
Type:
full-timeJob Description:
About the Company Genesee Polymers Corporation has management's commitment to be a world-class organization and a culture of excellence with the company's focus on best practices and has created an environment for continuous improvement. Our quality system utilizesISO 9001
2015 as its quality platform. We are a Chemical Batch manufacturer with over 45years in business. About the Rol e The Customer Service role involves providing customer service and resolving issues by offering solutions, explanations, and options. They will perform daily activities in the ERP and manage incoming orders from start to finish in a timely manner Responsibilities Processes both Domestic and Non-Domestic Orders using the current ERP System and Export System Softwa res.Processes both Hazardous and Non-Hazardous orders. (DOT and IATA Training and Certifications are requir ed.)Maintains GPC's quality goals and objects related to Customer Serv ice.
Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complai nts.
Ensures full customer satisfaction and maintains a friendly, helpful demea nor.
Identifies and prioritizes problems and issues related to service a rea.
Maintains close contact with customer to give updates on progress toward resolution of issue or service requ est.
Ensures that appropriate changes were made to resolve customers' probl ems.
Refers unresolved customer issues to designated departments for further investigat ion.
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperw ork.
Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions ta ken.
Maintain Customer f ilesSchedule Freight for or dersThe company reserves the right to add or change duties at any t ime. Qualifica tions
Education:
associate degree or equi valentExperience in manufacturing office envir onmentExperience:
4 years of related expe rience Required Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and corresp ondence.
Ability to speak effectively to customers, supervisors, and employees of the organ ization.
Excellent verbal and written commun ication.
Highest level of Professi onalism.
Scheduling freightService orie ntation.
Critical t hinking.
Active li stening.
Planning and Organ ization.
Attention to Detail.
Ini tiative.
Time Man agement.
Analysis and Ass essment.
Experience and proficiency with computers and software including but not limited to: Word, Adobe Acrobat, Excel Spreadsheets, Outlook /Calendar, ERP experience preferred, CRM experience pr eferred.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and d ecimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Preferr ed SkillsExperience in a customer serv ice role.
Familiarity with ERP systems.
CRM e xperience Equal Opportunity StatementGPC is an equal opportunity employer and is committed to diversity and inclusivity in the workplace.