Furniture Service Coordinator Skaff Carpet & Furniture Co Flint, MI Job Details Full-time 1 day ago Benefits Profit sharing Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Computer operation Customer relationship building Phone communication Customer engagement Computer skills Office phone management

Full Job Description Description:

Do you love solving problems and keeping things running smoothly? Apply to join our office team as our Furniture Service Coordinator. Responsibilities Furniture Service (2/3 of your time) Furniture customer service: Document customer complaints, provide warranty information, assign technician, collects service fees, and pursue other appropriate action. Schedule furniture service appointments with customers and organize technician's schedule.

Furniture Claims:

Apply for credit from manufacturers for defective products and the labor necessary for repair

Order Service Parts:

Coordinate with service technician to order correct parts for repairs, track order status and delivery of parts, receive parts, and maintain communication with customer. General Office Support (1/3 of your time) Answer incoming internal and external phone calls Wait on customers at window Assist other office staff with ordering and scheduling furniture and flooring customers. Assist sales staff as needed Shared accounting duties: Taking and posting payments Processing credit applications Performing daily audit

Requirements:

Friendly, people-first attitude — you're the face (and voice!) of our customer service Able to resolve issues in ways that benefit customers and the company Comfortable multitasking and staying organized Basic computer and phone skills; comfort with numbers is a plus for the accounting side Office experience preferred. Experience with customer service and handling warranties is desired. Benefits Health Insurance Plan Dental Insurance Vision Insurance Life Insurance 401k match and profit sharing

Employee Purchase Plan Details Pay:

Based up experiance

Schedule:

Full time.

Location:

Skaff Furniture Carpet One, 5301 Hill-23 Drive, Flint, MI 48507