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Agency Support Rep

Pay: $16/hr

Posted: 4 days ago

Location: Fremont, MI (Onsite)

Last Updated: 6 hours ago

Hours: Full-Time

Expires: 10/15/2026

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Based on Michigan data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

LOCATIONS

Onsite Freemont Michigan (49413)

Pay:

$16 per hour

Start:

September 2026 Temp to

Hire Schedule:

Monday - Friday (1st Shift)

Title:

Customer Service Agent Our client is seeking an intake call center agent to assist our insurance clients and prospects with general support questions. This role requires strong customer service skills and ability to listen and resolve. Key Responsibilities Respond promptly and thoroughly to customer inquiries and complaints Document all customer interactions with detailed notes, including actions taken Communicate and coordinate effectively with other departments next steps Thoroughly listen to customer request and provide white glove service Qualifications Previous inbound call center experience (Plus) Previous Customer Service Experience (Required) Proficiency with Microsoft Office applications Able to work onsite in our Freemont Michigan office administrative insurance front desk customer service