A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Office Assistant/Customer Service at Cellulose Material Solutions, LLC (CMS) Office Assistant/Customer Service at Cellulose Material Solutions, LLC (CMS) in Jenison, Michigan Posted in 3 days ago.
Type:
full-time
Job Description:
About the Company Cellulose Material Solutions (CMS), a Michigan-based manufacturer focused on innovative thermal packaging and acoustical solutions. What makes CMS particularly compelling is their commitment to sustainability-many of their products are made from 70-80% recycled and renewable materials, helping customers reduce environmental impact while maintaining high performance. About the Role The Office Administrator / Customer Service Assistant is responsible for managing the day-to-day administrative functions of the office while providing customer service and operational support to sales, manufacturing, purchasing, and accounting teams. This role serves as a central administrative resource, ensuring accurate processing of orders, purchase orders, invoices, ERP transactions, customer records, office supplies, and business documentation. The successful candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced manufacturing environment. Manufacturing experience and ERP system knowledge are strongly preferred. Responsibilities Office Administration Maintain office operations and administrative processes. Create and distribute job packets and manufacturing documentation. Manage office, conference room, and breakroom supply purchasing. Answer and route incoming phone calls. Maintain electronic and physical filing systems. Enter and maintain customer, vendor, and shipping information in the ERP system. Process new customer and vendor setup documentation. Coordinate customer credit application requirements. Support management with reports, projects, and administrative initiatives. Perform data entry, record management, and basic reporting functions. ERP, Purchasing and Accounting Support (Back-up) Generate purchase orders. Receive inventory against purchase orders. Enter supplier invoices and vouchers. Match packing slips with invoices and purchasing documentation. Process and reconcile corporate credit card receipts. Maintain item master and customer master records. Support purchasing and inventory control processes. Customer Service Support Process customer purchase orders. Respond to customer inquiries regarding orders, shipments, and account information. Coordinate customer sample requests. Invoice customers and provide supporting documentation. Work with production and sales teams to communicate order status and resolve issues. Qualifications High school diploma required; Associate degree preferred. Minimum 2 years of office administration, customer service, or administrative support experience. Manufacturing office experience strongly preferred. Experience with ERP/MRP systems such as SyteLine preferred. Basic accounting, purchasing, and inventory knowledge preferred. Strong Microsoft Office proficiency. Required Skills Highly organized and detail-oriented. Ability to manage multiple priorities in a fast-paced environment. Strong communication skills. Preferred Skills Experience in a manufacturing environment. Knowledge of ERP systems.
