Customer Service Representative

Customer Service Representative Benjamin Smith-Farmers Insurance Agency Grandville, MI Job Details Full-time $50,000 - $70,000 a year 1 hour ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Record keeping Spanish Customer relationship building Phone communication Client relationship development Administrative experience Organizational skills Communication skills Stakeholder relationship building Entry level Client interaction via phone calls Full Job Description Job Overview About Our Agency The Farmers Insurance - Ben Smith Agency is part of one of the leading insurance organizations in the country, consistently recognized for strength, stability, and customer trust. Our agency is known for professionalism, performance, and a team-first culture. We take pride in delivering exceptional service while building long-term relationships with our clients and our team members. Position Overview We are seeking a Customer Service Representative (CSR) to join our high-performing agency. This role is ideal for someone who is dependable, detail-oriented, and genuinely enjoys helping people. The CSR is often the first point of contact for our clients and plays a vital role in maintaining our reputation as a customer-focused, top-tier insurance agency.

Salary Range:

$50,000.00 - $70,000.00 per year Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Evenings Off Mon-Fri Schedule Career Growth Opportunities Hands on Training Requirements Strong communication and interpersonal skills High attention to detail and organization Comfortable working in a fast-paced office environment Ability to learn insurance products and agency systems Prior customer service experience preferred Insurance experience or licensing is a plus (or willingness to obtain) Spanish Speaking Preferred. Responsibilities Provide outstanding customer service via phone, email, and in person Assist clients with policy changes, billing questions, and coverage inquiries Process endorsements, renewals, cancellations, and certificates of insurance Maintain accurate client records and documentation Support licensed agents with administrative and service-related tasks Follow agency workflows and compliance standards Build rapport and long-term relationships with clients About Us Benjamin Smith-Farmers Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in HOLLAND, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!