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Robert Half

Social Channel Customer Service Representative

Pay: Not specified

Posted: 3 weeks ago

Location: Grandville, MI (Onsite)

Last Updated: 3 days ago

Hours: Full-Time

Expires: 10/12/2026

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Based on Michigan data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$37,223 / year median in Michigan

-12% projected decline

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Job Description

Social Channel Customer Service Representative at Robert Half Social Channel Customer Service Representative at Robert Half in Grandville, Michigan Posted in 2 days ago.

Type:

full-time

Job Description:

Our Client's social media team oversees all platforms, community engagement, reviewer responses, Q&A online for website, chat feature integrated with community page, reviews on websites, etc.
Their marketing team no longer runs the social media community engagement, this is more handled now by Customer Service for product support and inquires
The Social Channel Customer Service rep will work in a specialized team focusing on social media and website service - Seeking customer engagement experience, community engagement, responding to comments, DMs, posts, communications
Looking for marketing experience - background in customer service, communications, social media management
A lot of advancement opportunity, great culture and fun environment, they promote within, great for people to kick start their career and make friends
Their Digital Marketing Manager started in customer service, their Social Media lead started in customer service team also. This person will be trained for the first couple of weeks on the phones as a customer service representative but then will transition to social media community engagement, they will never have to do phone work after training.
Seeking someone Saturday & Sunday (10-6) and Monday & Tuesday (11-8) - flexible depending on schedule Will provide training.