Qualfon is hiring for a P&C Insurance Licensing Program in Highland Park, MI. Join a global BPO leader and launch a career in insurance customer service and technology-enabled support. You will complete a structured training program to prepare for your state Property & Casualty (P&C) insurance license, then handle customer interactions for major brands using modern contact center tools. In our people-first, mission-driven culture, you'll receive coaching, development, and advancement opportunities while working in a fast-paced, supportive environment with strong benefits and long-term career paths. Responsibilities Participate in Qualfon's structured training to prepare for the state P&C insurance licensing exam Successfully obtain and maintain required P&C insurance license Handle inbound and outbound customer interactions in a contact center environment Provide accurate information on insurance products and services within regulatory guidelines Use CRM and call center systems to document interactions and update customer records Follow scripted processes while exercising judgment to resolve customer needs Meet performance, quality, and compliance metrics set by Qualfon and clients Collaborate with supervisors and team members to continuously improve service quality Adhere to all company policies, data security, and confidentiality standards Engage in ongoing coaching and development to build a long-term career at Qualfon Required Skills Property and Casualty insurance knowledge Insurance licensing exam preparation Customer service Call center operations Data entry CRM software Regulatory compliance basics Time management Written communication Verbal communication