Technical Support and New Customer Development Technician Holly, MI An opening at the corporate office in Holly, Michigan for a Technical Support and New Customer Development Technician to work with field staff, programmers, and customer IT to set up and support custom programs. This person must be self-motivated and able to work with minimal supervision while managing and prioritizing multiple projects simultaneously in order to meet deadlines. This position requires strong organizational and analytical skills as well as excellent written communication skills. Attention to detail is a must, as well as a proficiency with Microsoft Word and Excel. You will be trained to use our custom program design scripting to be used in handheld data collection devices.

Job Specification:

After hours on call support on a rotating weekly schedule once fully trained. Analyzing these files in order to design and submit customer specific requests to our programming staff. Communicating with our field staff to set up requirements needed to capture inventory data in a variety of retail stores. Contacting the IT staff at the corporate offices of retailers nationwide to discuss formats and structure of data files to be received and returned. During peak business cycles, you may be asked to work additional hours to meet deadlines. QC - Testing programs thoroughly to ensure all requirements are met. Setting up, configuring, and monitoring automated processes to receive data from customers, prepare files to conduct inventories, and process data for electronic delivery. Supporting field staff in the use of proprietary software and hardware, including after normal business hours support.

Minimum Requirements:

Potential applicants must pass a logic test at time of interview.

What We Offer:

401K plan participation after one year of employment Company-paid holidays. Eligibility for company-paid benefits such as life insurance, subject to applicable waiting periods. Eligibility for health coverage, subject to plan terms. Expected salary range $48K - $52K based on prior experience Paid Sick Time. Paid time off (PTO) earned on an accrual basis.

Job Type:

Full-time Schedule:

Monday to

Friday Salary:

$48K - $52

K Job Location:

Holly, MI 48442: Reliably commute or planning to relocate before starting work (Required) Phyle Inventory Control Specialists (PICS) is an Equal Opportunity Employer #D901