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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
We are looking for a Customer Service Representative to join a busy postal services team. This Long-term Contract opportunity is well suited for someone who enjoys helping customers, communicating clearly, and working in a fast-paced service environment alongside a larger support team. The role offers a casual workplace setting and provides access to medical benefits as well as paid vacation.
Responsibilities:
- Assist customers with service-related questions, requests, and general support in a timely and detail-oriented manner.
- Provide clear information about postal service offerings, procedures, and next steps to ensure a positive customer experience.
- Handle a steady volume of interactions while maintaining accuracy, patience, and attention to detail.
- Work closely with team members and supervisors to resolve concerns and keep daily operations running smoothly.
- Review internal training materials and job-related resources before and during the assignment to stay prepared for the role.
- Document customer interactions and follow established processes for service follow-up and issue resolution.