Service Advisor

At Burt Lake Marina, we pride ourselves on creating long-term customer relationships through first-class customer service and exceeding expectations. Company Description Burt Lake Marina is a family-owned and operated dealership located in Indian River, MI, and it has served generations of customers since 1969. We offer the best in new and pre-owned products from top brands like Bennington® and Four Winns® boats plus Sea-Doo®, Can-Am®, and Ski-Doo®. Our professional and friendly staff provides outstanding service, from assisting customers in choosing their new "toy" to ongoing maintenance, repair, and storage needs. At Burt Lake Marina, we pride ourselves on creating long-term relationships with our customers through first-class customer service and exceeding expectations. Role Description This is a full-time, on-site role for a Service Advisor. The Service Advisor will be responsible for communicating with customers, gathering information on service needs, creating work orders, tracking repair progress, and maintaining accurate records in our computer system. They will also communicate with technicians to ensure efficient and effective service. Phone, computer and organizational skills are essential. Fast-paced environment where accuracy is critical. Will train the right candidate. Provide our customers with a positive service experience & assure customer satisfaction Schedule, coordinate, and supervise service orders with technicians, from customer drop off to customer pick up. Actively communicate with customers, co-workers, and vendors in a professional manner. Keep detailed, accurate records on service work, warranties, internal billing, etc. Ensure that work orders and parts invoices are cashiered in an accurate and timely manner. Communicate billing, inventory, warranty, or customer service issues to the Service Manager. Service Advisors check in units at drop off, it is essential candidate can climb in/out of boats as needed. Qualifications Phone Etiquette, Communication, and Customer Service skills Ability to maintain high levels of Customer Satisfaction Computer Literacy skills Attention to detail and ability to maintain accurate records Experience in the powersports industry is preferred High school diploma or equivalent; associate's degree in Business Administration or related field is a plus

Job Type:

Full-time Benefits:

401(k) 401(k) matching Employee discount Paid time off

Shift:

8 hour shift

Work Days:

Monday to Friday Rotating weekends

Work Location:

In person