Description We are seeking a Customer Experience Specialist to provide exceptional support to passengers traveling throughout Michigan and the Midwest. This Contract position is ideal for someone who enjoys assisting customers, resolving inquiries, and ensuring a smooth travel experience. The role serves as a primary point of contact for ticketing, scheduling, route information, and general customer support while contributing to efficient day-to-day terminal operations. On-Site; Tuesday-Saturday 9am-6pm.

Responsibilities:

• Guide customers on routes, schedules, fares, and service options so they can make informed travel decisions.
• Respond to questions and concerns from riders, vendors, and staff with professionalism, patience, and courtesy.
• Document customer feedback, service issues, and complaints, then relay information through clear written and verbal reporting.
• Complete fare media sales and accurately process cash, checks, and card payments during daily transactions.
• Reconcile receipts, balance the cash drawer, and maintain accurate records tied to sales activity and customer payment activity.
• Support departmental projects, participate in team meetings and training, and promote safe workplace practices at all times. Requirements
• At least 2 years of experience in customer service, customer experience, or a similar public-facing role.
• Ability to explain transportation services, schedules, and fare information clearly to a wide range of customers.
• Experience handling inbound calls, customer inquiries, and complaint resolution in a detail-focused environment.
• Strong computer proficiency with the ability to quickly learn ticketing, reservation, and customer service systems
• Cash-handling skills with the ability to reconcile payments and maintain transaction accuracy.
• Effective written and verbal communication skills with strong attention to detail in recordkeeping and reporting.
• Ability to follow policies, safety procedures, and service quality expectations consistently.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .