Job Overview We are seeking a dedicated and professional Customer Service Representative to join our team. This role involves providing exceptional support to clients and internal teams through effective communication, administrative tasks, and problem-solving. The ideal candidate will possess strong organizational skills, technical proficiency, and a passion for delivering outstanding customer support. This position offers an opportunity to work in a dynamic environment where your skills in office management, communication, and technology will be highly valued. Duties Respond promptly and courteously to customer inquiries via multi-line phone systems and email. Utilize office software productivity tools like Microsoft Office, Word, Excel, and spreadsheets to maintain accurate records. Perform data entry tasks with high accuracy, including filing, proofreading, and updating client information. Assist with calendar management and scheduling service appointments for clients. Support administrative functions such as filing, document preparation, and maintaining organized records. Provide customer support by addressing questions, resolving issues, and ensuring client satisfaction through effective communication. Collaborate with team members to improve office workflows and enhance overall productivity. Skills Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with spreadsheets and data entry. Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent phone etiquette and communication skills, including experience with multi-line phone systems. Office management or administrative experience is desirable, but not necessary. Technical proficiency in computer literacy, including familiarity with productivity software and typing skills. Attention to detail for proofreading, filing, and maintaining accurate records. Time management skills to prioritize tasks effectively in a fast-paced environment. Previous customer service or scheduling experience demonstrating professionalism and client communication expertise. This role is ideal for candidates who are organized, tech-savvy, personable, and committed to delivering excellent customer service in a professional office setting.

Pay:

$22.00 - $26.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Application Question(s): If selected, how soon would you be able to start and what is your desired hourly pay rate?

Education:

High school or equivalent (Preferred)

Language:

American English (Required) Ability to

Commute:

Livonia, MI 48150 (Preferred)

Work Location:

In person