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Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Michigan data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$37,223 / year median in Michigan
-12% projected decline
Job Description
Customer Service Associate at Zip Xpress Customer Service Associate at Zip Xpress in Moline, Michigan Posted in about 24 hours ago.
Type:
full-time Zip Xpress is seeking a detail-oriented, proactive Customer Service Representative to support our freight operations. You will act as the direct link between our shippers, receivers, dispatchers, and drivers, ensuring freight moves smoothly and clients stay informed at every step.
Key Responsibilities:
Track and trace active shipments using internal TMS platforms, and carrier portals. Provide real-time milestone updates, transit delays, and delivery confirmations to customers via phone and email. Process incoming shipment orders, verify rate quotes, and enter load details accurately into the dispatch system. Coordinate with dispatchers, drivers, and warehouse staff to resolve transit and service issues. Handle customer inquiries, quote requests, and rate confirmations promptly.