Contact Center Representative (full-time)

Do you enjoy working in a team environment with team members who are committed to providing outstanding member service? Are you passionate about serving your community in order to make a difference for as many people as possible? If you answered yes to both of these questions, Service 1 Federal Credit Union may have an opportunity for you! Service 1 Federal Credit Union is seeking a friendly, professional and detail-oriented Contact Center Representative (full-time). Applicants should exude a positive, courteous and professional attitude.

Essential functions include:

Utilize a multi-line phone system to ensure calls are answered timely and efficiently, answer general inquiries and perform account maintenance via phone or electronically, provide exceptional service to our members, seek additional opportunities to offer beneficial products and services. Other duties as assigned.

Educational and Experience Requirements:

• High School Diploma
• Experience in financial institutions preferred

Required Skills:

• Ability to represent Service 1 FCU in a professional manner
• Ability to analyze and research information
• Excellent verbal and written communication skills
• Flexibility in work assignments
• Attention to detail
• Knowledge of Credit Union products and services Service 1 Federal Credit Union offers an amazing benefit package with health, dental, vision, short-term disability, long-term disability and group term life insurance coverage(s) available.

A generous 401(k) contribution and PTO benefits are also provided. Wages commensurate with experience. EOE.

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Volunteer time off

Work Location:

In person