Customer Support Specialist

Lakeshore Fiber is seeking a Customer Support Specialist to provide outstanding service to our residential and business customers. This role is ideal for someone who is comfortable on the phone, enjoys problem-solving, and can efficiently navigate multiple systems in a fast-paced environment. You will be the first point of contact for customers, assisting with account questions, service issues, and general support using RingCentral, Sonar, and internal mapping tools. Responsibilities Answer inbound customer calls and messages using RingCentral Assist with billing, account updates, and service requests in Sonar Troubleshoot basic internet and connectivity issues Use mapping tools to verify service areas, outages, and installations Accurately document customer interactions and resolutions Work closely with technical and field teams when escalation is needed Provide friendly, professional, and clear customer communication Qualifications Customer service or call center experience preferred Strong verbal and written communication skills Comfortable using multiple computer systems at the same time Experience with RingCentral, Sonar, or ISP/telecom support is a plus Dependable, detail-oriented, and able to follow processes Nice to Have ISP, telecom, or utility industry experience Basic understanding of internet services (fiber, Wi‑Fi, routers) Billing or account support background Benefits Competitive pay Paid time off and holidays Health, dental, and vision benefits (if applicable) Training provided on systems and fiber services Growth opportunities within a local, expanding ISP Apply here or email your resume to skramer@lakeshorefiber.com today if you enjoy helping customers and want to be part of a growing fiber internet provider.

Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person