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GL
Great Lakes Hospital for Animals
Client Services Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Michigan data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$49,045 / year median in Michigan
-12% projected decline
Job Description
Client Services Representative Great Lakes Hospital for Animals - 3.0 Belmont, MI Job Details Full-time 16 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Uniform allowance Vision insurance Employee discount Qualifications In-person patient registration Customer records maintenance Animal hospital experience Phone communication Payment processing Emotional support for clients Greeting customers Client file management Managing clients in a customer support role Pet care appointment scheduling Hospitality industry experience Emotional safety support Handling patient inquiries Managing patient records Patient scheduling via phone Veterinary administrative support Entry level Office phone management Full Job Description Client Service Representative (CSR) Great Lakes Hospital for Animals | Belmont, Michigan Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are looking for a Client Service Representative who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment. Our CSRs are an important part of the care team. They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital. Full-time and part-time opportunities are available. What You'll Do Welcome clients and patients to the hospital Answer phones, texts, and other client communications Schedule appointments and help clients determine appropriate next steps Coordinate communication between clients and the medical team Check clients in and out Process payments and review invoices Maintain accurate client and patient information Help manage appointment flow throughout the day Communicate prescription, refill, and follow-up requests Support clients during emotional or difficult situations Educate clients about hospital services, policies, and resources Work closely with veterinarians, technicians, assistants, and fellow CSRs What We're Looking For You may be a great fit if you: Have a genuine desire to help people and their pets Communicate clearly, warmly, and professionally Stay organized while managing multiple priorities Are comfortable with a busy phone system and frequent client communication Remain calm and helpful when clients are worried or frustrated Pay attention to details and follow through Work well as part of a team Take ownership of your work Believe excellent service means looking for ways to help Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus. Schedule Great Lakes Hospital for Animals is open Monday through Saturday. Full-time team members typically enjoy a four-day work week. Schedules may include a combination of daytime and evening shifts, with Saturdays typically scheduled only once every 3-4 weeks.