Body Shop Customer Service Rep AutoMark Collision Rochester Hills, MI Job Details Full-time $18 - $20 an hour 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Computer literacy Driver's License Attention to detail Organizational skills Full Job Description Automark Collision Centers - Rochester Hills, MI Are you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to meet you! Automark Collision Centers is an independent OEM-certified collision repair facility dedicated to providing an outstanding repair experience for every customer. We are looking for a motivated, professional, and customer-focused Customer Service Representative to become an important part of our team. As the first point of contact for our customers, you'll play a key role in creating a positive experience from the moment they walk through our doors until they pick up their repaired vehicle. If you're organized, detail oriented, and thrive in a busy environment, this is an excellent opportunity to start a rewarding career in the automotive industry. What You'll Do Welcome customers with a friendly, professional attitude Answer incoming phone calls and respond to emails promptly Provide customers with repair status updates throughout the repair process Accurately document customer information and repair details Monitor and update electronic repair orders in our management system Ensure repair orders contain all required authorizations and completed paperwork Communicate with insurance companies regarding approvals, supplements, and repair updates Verify that customers receive complete and accurate final paperwork at vehicle delivery Support the office team with daily administrative tasks as needed What We're Looking For Outstanding customer service and communication skills Strong organizational skills with excellent attention to detail Ability to multitask and remain calm in a fast paced environment Positive attitude with a willingness to learn Self-motivated and dependable Comfortable using computers and learning new software Professional appearance and demeanor Valid driver's license Ability to successfully pass a background check and drug screening Perks of working at

Automark:

Full-time, stable employment Supportive team environment Opportunity for growth and advancement Work with one of the area's leading certified collision repair facilities Make a real difference by helping customers through the repair process every day

Job Type:

Full-time If you're looking for a career where your customer service skills will be valued and your hard work recognized, we'd love to hear from you. Apply today and become part of the team!

Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person