Licensed Insurance Customer Service Rep Karen Yelder-Beard Insurance Agency Rochester Hills, MI Job Details Full-time $22 an hour 9 hours ago Benefits Paid holidays 401(k) Paid time off Opportunities for advancement Flexible schedule Qualifications Phone communication Property & Casualty License Property casualty insurance Full Job Description Job Overview Are you passionate about helping people and making a real difference in their lives? Come join the Karen Yelder-Beard Insurance Agency team in Rochester Hills, Michigan! We're not just an insurance agency; we're a dedicated group focused on providing exceptional service and building lasting relationships with our community. We believe in a supportive and positive work environment where your contributions are valued and your growth is encouraged. As a Licensed Insurance Customer Service Representative, you'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs, answering their questions, and ensuring they feel secure and well-cared for. If you have a valid Michigan P&C license, a knack for problem-solving, and a warm, inviting personality, we'd love to welcome you aboard and show you what makes our agency special.

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$22.00 per hour Benefits Hourly Base Salary + Commission + Bonus Opportunities Hands on Training Mon-Fri Schedule Evenings Off Paid Time Off (PTO) Paid Continuing Education Bonus Opportunities Weekends Off Holidays Off Flexible Schedule Ongoing Training Seminars Career Growth Opportunities Retirement Plan 401K Requirements Valid Michigan Property & Casualty Insurance License required. Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Excellent Communication/interpersonal skills. Professional phone etiquette. Great Customer Service Skills. Responsibilities Respond to customer inquiries via phone, email, and in person, providing accurate and timely information. Assist clients with policy changes, endorsements, and billing questions. Process new insurance applications and renewals efficiently. Handle customer complaints with empathy and work towards satisfactory resolutions. Maintain policy files and customer records accurately in the agency management system. Collaborate with agents to support client needs and retention efforts. Educate clients on policy coverages and options. About Us Our local insurance agency is located in Rochester Hills. Our team takes pride in providing each and every client with exceptional customer service while delivering them insurance products that best suit their needs. We are constantly growing and adding talent to our well established agency. If you are looking for a rewarding career in the insurance industry, then we encourage you to apply to our team today!